Question 1

Do I need an Evolve Strength Membership to come?

Accepted Answer

No membership needed. The front staff will guide you to the waiting area if you are not familiar with the building and have questions.

Question 2

Does KINEO direct bill?

Accepted Answer

Yes, we do offer direct billing for almost all insurance companies for Massage Therapy.

We are currently only able to direct bill the insurance companies part of Telus eClaims for Manual Osteopathic Therapy. Please discuss with the practitioner prior if you have questions about your plans eligibility for direct billing.

To note- Industrial Alliance & RWAM do not cover the Manual Osteopathic treatments.

We will only be direct billing the primary insurance company. Secondary insurance or anything not covered, will be subject for payment and an invoice will be given for further submission by the client.

* It is the responsibility of the client to find out what their insurance provider covers in the policy the client currently holds. We cannot investigate this on behalf of the client.

Question 3

Is there a cancellation policy?

Accepted Answer

Yes. Because there are limited spots available, KINEO will enforce a late cancellation/no-show fee. We ask that you please cancel or rebook your appointment prior to 24 hours. All clients will receive ONE waived late cancellation/no-show fee if within the 24hrs of their scheduled appointments. After the first waived fee, clients will be charged 50% of the missed or cancelled appointment.

We understand life happens and are happy to accommodate within reason. The online booking site allows cancellations or rebooking prior to 24hrs and appointment reminders will be sent out. If you are unable to cancel or rebook online, please email rachelle@kineostudio.ca or text 306-292-7266 to do so, and the time stamp on the email/text will be taken into consideration.

Question 4

Where should I wait for my appointment?

Accepted Answer

There is a designated waiting area before walking down the main hallway of offices where you can sit and wait. Located in that area will be tablets for online check-in. Please find the KINEO logo to check yourself in and Rachelle will come get you at the scheduled appointment time.

Question 5

Can we use the gym or saunas before or after treatment?

Accepted Answer

Unfortunately you have to have a membership to take advantage of all the amenities and gym equipment Evolve Strength has to offer.

The gym can be used by the patient/client only if they are accompanied by the practitioner to show rehab exercises.

However, you may use the washrooms onsite.

Question 6

Is there free parking?

Accepted Answer

Yes, there is a big parking lot right out front, which is all free.

There are also accessible parking stalls near the front.

The front doors are easily accessible and have automatic door buttons. If you need assistance coming into the building or into the studio please contact Rachelle prior to the appointment and help will be provided.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit card, debit card and e-transfer. We have a POS terminal for chip or tap and our software, JaneApp, allows for stored credit cards to be used as your preferred payment method.

Frequently asked questions